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Customer First
A group of people in a government office listen to Liz Kendall, the Secretary of State for the Department for Science, Innovation and Technology.

Join our team

Build the future of public services with us

What are we doing?

Over the next two years, CustomerFirst is: 

  • Delivering radical improvements to high-impact, priority services – quicker journeys, fewer failure points, modernised casework 
  • Developing a new approach to delivering change in government, free from legacy constraints 
  • Building reusable tools, patterns and lessons that other departments can adopt 

Departments across government are already improving services, but some of the biggest challenges need a different approach. CustomerFirst brings together expert teams, fresh thinking and the ability to try new ways of working at pace.

Ian Murray MP answers a customer call alongside other Octopus Energy call centre employees
Ian Murray MP answers a customer enquiry alongside members of the Octopus Energy team

Who are we looking for?

We need innovative experts who share our passion for making a real difference, driven by improving the quality of people’s lives through the services they use. 

We’re looking for critical thinkers and disruptors, who love tackling large scale, complex problems. Able to effectively combine technical skills, strategic and tactical thinking ability, and a deep understanding of users and customer insight.

Over the next year, we’ll grow quickly, building elite delivery squads empowered to lead end-to-end transformation programmes across government.  

As we’re in ‘startup’ mode and building our teams, you’ll also be getting stuck into designing and developing our solution. 

We’re starting by looking for critical leadership hires, including:  

  • Leads in Product
  • Leads in Service Design
  • Leads in Architecture and Engineering

How do we work?

CustomerFirst teams are small, multidisciplinary and empowered. We make decisions quickly, focus on outcomes, and test ideas early with users and frontline staff. 

We also care about inclusion, building accessible services and a workplace where diverse experiences and skills help us design better solutions. 

Application process

Our recruitment process will launch in February 2026

The recruitment process will consist of 4 stages: 

  1. Submitting a CV and answering questions about why you’re interested in our mission and what you bring to the team 
  2. Completing a practical technical task to showcase your abilities and demonstrate your skills 
  3. A behaviour and experience-based interview with members of the team
  4. A final stage interview with members of our Senior Leadership Team aimed at assessing mission and value fit

Interested?

Complete an expression of interest form if want to find out more details about any of the roles listed above or want to be kept in the loop of our work and future opportunities.

We’ll share more information on our ambition and recruitment plans in February 2026.

Complete our expression of interest form